When and how can you contact us?
We are open – 8.00am to 6.30pm, Monday to Friday. We also offer late night appointments on Monday until 8.00pm GP & Nurse appointment.
We offer Saturday appointments at the HUBs (Washway Road Medical Centre & Firswsy Health Centre).
Throughout these hours you, or your carer on your behalf, can:
- Visit the practice
- Call us on 0161 972 9999
- Access askmyGP to make a routine appointment
- Go online using the practice’s website or the NHS App.
You can choose the way you contact your practice based on what is best for you.
What if we are closed?
If you need urgent help for your physical or mental health when the general practice is closed, and you cannot wait until they open, go online to 111.nhs.uk or call 111. They will tell you what to do next.
What if it’s an emergency?
If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999.
What happens when you contact the practice to request an appointment?
Whether you make your request by phone, on-line or visiting your practice, you may be asked to give your practice some details so that they can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you THERE AND THEN what will happen next.
This could be:
- An appointment that day or a subsequent day
- A phone call that day or a subsequent day
- A text message responding to your query
- Advice to go to a pharmacy or another NHS service.
Our care navigation team will decide what is best for you based on your clinical need.
We will NOT just tell you to just call back the next day.
Who might help you?
You might be offered a face-to-face appointment or a phone call with a GP or other member of the practice staff, like a nurse, pharmacist, or First Contact Practitioner (FCP) for example
If you have a carer, they can speak for you with your consent. We do require you to complete a consent form which is available from our reception.
You can ask to see a preferred healthcare professional, and the practice will try to meet your request, although you might have to wait longer for that person to be available. This is harder to fulfil if you ask for an on the day appointment.
It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition.
From what age can you see a GP on your own?
If you are 16 or older, you can make and go to appointments by yourself.
If you are under 16, you can still ask to see a GP without your parent or guardian. The GP will decide if that’s appropriate for you.
What if you need extra help?
If you do not speak English, you can ask for interpretation services in your preferred language when you make an appointment.
If you need extra help like longer appointments, a quiet space, wheelchair access, or information in a different format, tell us and we will do our best to facilitate your request
Do you need ID or proof of address?
No, you do not need ID, an NHS number or proof of address. It can help the practice if you do, but it is not needed to register or see a GP. You can also register with a practice if you are homeless.
To cancel your appointment:
- fill in an online form
- reply CANCEL to your appointment reminder text message
- phone us on 0161 972 9999, Monday to Friday, when we are open
We offer extended access appointments from 7am Tuesday and Friday. Evening appointments are available on Monday evenings up to 8pm.
Patients can book these appointments using askmyGP.
Appointments are available weekends at: Washway Road Medical Centre, 67 Washway Road, Sale, M33 7SS
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 0161 972 9999.You can also: